Automated chatbots, keyword routing, lead qualification and a shared team inbox on one business number, POPIA-aligned and live in days. Meet your customers where they already are. This is FlowChat.
In South Africa, WhatsApp is not a nice-to-have channel, it is the channel. It is how people talk to family, to colleagues, and increasingly to the businesses they buy from. A customer would far rather send you a WhatsApp than fill in a web form, wait in a call queue, or email an address they are not sure anyone reads.
The trouble is that most businesses run WhatsApp off a single phone in someone's hand. One person sees the messages. When they are busy, on leave, or gone, enquiries pile up unanswered and leads quietly go cold. There is no routing, no record, no way for a team to share the load, and nothing that scales as you grow.
The WhatsApp Business API changes that, and FlowChat makes it usable. It connects WhatsApp to software instead of a single handset, so you can automate the first response, qualify enquiries, route conversations to the right person by keyword, and let a whole team work from one shared inbox, all on your verified business number.
When WhatsApp lives on a single handset, your busiest channel depends on one person being awake and available. A shared inbox with routing removes that single point of failure.
An enquiry that waits an hour is often already gone. Automated first responses and qualification mean every message gets an instant, helpful reply, and no warm lead slips through.
Greet every enquiry instantly, answer common questions automatically, and free your team from repetitive first-line messaging.
Send conversations to the right department or person based on what the customer asks, so sales, support and accounts each get what belongs to them.
Ask qualifying questions up front and hand a warm, pre-qualified lead to a human, so your team spends time closing, not triaging.
One business number, many agents. Conversations are assigned, tracked and answered by the right person, with nothing lost.
Send approved notifications and updates, order confirmations, reminders, alerts, using WhatsApp's template system, done properly.
AVAV guides you through WhatsApp Business verification and configures your bots, routing and templates so you go live properly.
WhatsApp is a personal space. AVAV builds automation that is helpful, not intrusive, and compliant with South African data law.
Customer conversations and contact data are handled with encryption and access controls, and consent and opt-out are treated as part of responsible messaging, not an afterthought.
Automation handles the repetitive first line, then hands real conversations to real people. Customers never get trapped talking to a bot that cannot help.
AVAV understands the WhatsApp Business ecosystem in a South African context, and configures it so you go live correctly rather than fighting Meta's approval steps alone.
Prices are in rands. WhatsApp's own per-conversation fees are billed separately by Meta, and we explain those clearly during setup so there are no surprises.
The WhatsApp Business API lets a business connect WhatsApp to software rather than a single phone. It enables automated chatbots, keyword routing, a shared team inbox and message templates, so a whole team can serve customers on WhatsApp at scale. FlowChat gives you this without the technical setup.
FlowChat pricing starts at R1,400 per month for Starter and R5,200 per month for Growth, with an Enterprise tier quoted to your needs. Prices are in rands. WhatsApp's own per-conversation fees are billed separately by Meta, and we explain those clearly during setup.
WhatsApp is where most South Africans already communicate. Customers would rather send a WhatsApp than fill in a web form or wait on a phone queue. Meeting them where they are, on the channel they trust, dramatically improves response and conversion.
Yes. FlowChat can greet an enquiry, ask qualifying questions, route the conversation to the right team by keyword, and hand a warm, pre-qualified lead to a human, so your team spends time on real prospects rather than triage.
Yes. FlowChat provides a shared team inbox on one business number, so conversations are assigned, tracked and answered by the right person, and nothing gets lost when someone is on leave.
FlowChat is built with POPIA in mind. Customer conversations and contact data are handled with encryption and access controls, and consent and opt-out are respected as part of responsible messaging.
Yes. AVAV guides you through the WhatsApp Business setup and verification process and configures your chatbots, keyword routing and templates, so you go live properly rather than getting stuck in Meta's approval steps.
Book a free demo. 45 minutes. Your enquiries, your team, your routing. No slides, just the system.
Response within 24 hours